HyHost - Privacy Policy

1. Introduction

HyHost ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our Website at [www.hyhost.cc] and use our Hytale server hosting services. By using our services, you consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of personal information:

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery - To provision, manage, and operate your Hytale server (Hyspark, Hyforge, or Hyapex)
• Billing & Payments - To process payments for Monthly, Quarterly, or Yearly billing periods
• Account Management - To create and maintain your user account
• Customer Support - To respond to your inquiries and resolve issues
• Security - To detect, prevent, and investigate fraud, abuse, or unauthorized access
• Legal Compliance - To comply with applicable legal obligations
• Service Improvements - To analyze usage patterns and improve our platform
• Communications - To send service-related announcements, billing notifications, and (with your consent) promotional emails

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases under the GDPR:

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Payment Processors - Such as Stripe or PayPal, to process your subscription payments securely
• Infrastructure Providers - Third-party cloud or data center providers that host our platform
• Analytics Services - Aggregated, anonymized data for website analytics (e.g., Google Analytics)
• Legal Authorities - When required by law, court order, or to protect the rights and safety of HyHost or others

All third-party service providers are contractually obligated to handle your data securely and only for specified purposes.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. Specifically:

• Account data - Retained for the duration of your account plus 12 months after closure
• Billing records - Retained for up to 7 years for tax and legal compliance
• Server logs - Retained for up to 90 days
• Support communications - Retained for up to 2 years

When data is no longer required, we securely delete or anonymize it.

7. Cookies

We use cookies and similar tracking technologies on our Website for:

• Essential cookies - Required for login sessions and core functionality
• Analytics cookies - To understand how users interact with our Website
• Preference cookies - To remember your settings and preferences

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect Website functionality. For full details, please see our [Cookie Policy].

8. Data Security

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted to and from our Website
• Encrypted storage of passwords
• Access controls limiting who within HyHost can access your data
• Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access - Request a copy of the data we hold about you
• Rectification - Request correction of inaccurate or incomplete data
• Erasure ("Right to be Forgotten") - Request deletion of your data, subject to legal retention obligations
• Restriction - Request that we limit processing of your data
• Data Portability - Receive your data in a structured, machine-readable format
• Objection - Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent - Withdraw any previously given consent at any time

To exercise any of these rights, please contact us at [[email protected]]. We will respond within 30 days.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. Parents or guardians who believe their child has provided us with personal data should contact us immediately.

11. International Data Transfers

If you are accessing our services from outside [Your Country], your data may be transferred to and processed in a country with different data protection laws. Where we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.

12. Third-Party Links

Our Website may contain links to third-party websites, including Hytale/Hypixel Studios' official platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated Policy on our Website and, where appropriate, by email. The "Last Updated" date at the top of this Policy reflects the most recent revision.

14. Contact & Data Controller

For privacy-related inquiries, to exercise your rights, or to raise a complaint, please contact our Data Protection point of contact:

HyHost Privacy Team

Email: [[email protected]]

Website: [www.hyhost.cc]

If you are in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local Data Protection Authority (DPA).